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FAQ

FAQs

Answering your common questions.

Transparency & Slavery

We are committed to sourcing coffee through a sustainable, impact-driven, and transparent supply chain. By working closely with our supply partners, we ensure full traceability of our coffee. Our core values emphasize respect for individuals and their human rights. We carefully choose partners and suppliers who align with these principles, maintaining a transparent supply chain. Upholding the highest ethical standards, we hold each other accountable to operate with integrity, compliance, and professionalism. We believe that ethical business practices are not just an obligation but a shared responsibility.

Our coffees are available to purchase in 25g, 125g, 250g and 1kg retail bags. All of our bags have non-return valves and are 100% recyclable.

Any order under 250g will fit as a large letter for your convenience. Our boxes are specifically designed to conform to Royal Mail’s standards for letterbox delivery.

Light roasts will be more acidic and less bitter. They are best suited to drip / black coffee and may take you by surprise. Medium roasts will be well balanced and a safe option for someone who is not sure what to buy. Dark roasts will be less acidic, more bitter and best suited to espresso or milk based drinks. To learn more please click here.

Our coffee is ALWAYS roasted to order. We keep nothing sitting on the shelves. This does mean that when the coffee arrives with you, it is likely still in its development phase. It allows you to control the resting period however you desire. The coffee will expire in 12 months, but ideally, we want you to finish it within 3 months of ordering to have the best possible coffee experience!

Once opened, store your beans and bag sealed in a cool, dark place. To keep your coffee fresher for longer, we recommend decanting your beans in an airtight container or freezing them.

In our opinion, there is no ideal rest time. Taste is subjective and we believe that nothing is truly set in stone. Do what works best for you and what you enjoy most. As a general rule of thumb, try to rest between 5 to 14 days and adjust from there.

We do offer pre-ground coffee, however, we must insist that it is best to order beans. Once coffee is ground, it begins to oxidize and lose its flavor rapidly. The size of the grind also plays a crucial role in how the coffee extracts, directly impacting the taste of your brew. To ensure the best quality and freshness, we exclusively ship freshly roasted whole beans. You can learn more in our blog post, and if you’re interested, visit our equipment page to explore our selection of grinders.

We process orders at 9:00 am and then a second batch at 1:00 pm. As long as your coffee has not yet been roasted, we do not mind canceling or amending your order. However, if your order has already been roasted, it was made just for you and we would not be able to cancel the order in this case.
If you believe you have received the wrong coffee, roast colour, or grind type, please follow this link to get in touch with us. We will resolve the issue for you.
Consider approx. 15g per filter coffee and 18g per espresso. This would mean that a 250g bag yields 13-16 cups of coffee, while a 1kg bag yields 52-64 cups of coffee. Of course, adjust these figures depending on how you like to brew your coffee as it is not set in stone!

Light roasts will be more acidic and less bitter. They are best suited to drip / black coffee and may take you by surprise. Medium roasts will be well balanced and a safe option for someone who is not sure what to buy. Dark roasts will be less acidic, more bitter and best suited to espresso or milk based drinks. To learn more please click here.

Fine Grind would suit: Espresso, Turkish, Aeropress. Medium Grind would suit: Mokapot, Drip brewer, Siphon, Chemex. Coarse Grind would suit: Cafetiere, Cold brew, Percolator. To learn more please follow this link: here
Arian Hormozi and Curtis Cole are our coffee roasters. Rubin Hormozi is Head of Coffee.